Hogan Roofing collects two types of information: Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII).
a) Personally Identifiable Information (PII)PII includes information that can be used to identify or contact you, such as your name, email address, phone number, and property address. You provide this information voluntarily when filling out our estimate request form, using LIVE SITE CHAT, booking an inspection on our calendar, contacting us, or requesting a consultation. Information submitted through our site forms, chat widget, and booking calendar is securely processed through our encrypted web hosting infrastructure and internal automated workflows strictly to update our secure customer management records. PII is collected only when voluntarily submitted by visitors.
b) Non-Personally Identifiable Information (Non-PII)Non-PII refers to data that does not reveal your personal identity. This includes information such as your IP address, browser type, device type, operating system, and browsing patterns. We collect this information automatically as you interact with our Site using standard web technologies and analytics.
02Website Chat, AI Assistant, and Online Booking
In addition to the estimate request form, this website uses the following tools to collect and use the information you choose to give us:
Estimate request formThe form on this site asks a few questions about your roof and your contact details so we can follow up about a free inspection or estimate. Submitting it is optional. Optional SMS checkboxes on the last step are covered in Section 08.
LIVE SITE CHAT widgetThe chat launcher on our homepage opens LIVE SITE CHAT. Messages you send there, and any name, phone, email, or address you type in chat, are stored in our customer records so we can answer you and schedule an inspection. Opening the chat is optional and is not required to request an estimate or to book online.
AI scheduling assistantLIVE SITE CHAT is answered by Hogan Roofing’s AI scheduling assistant (Conversation AI). It can answer common questions and book a roof inspection on Brad Hogan’s inspection calendar. A person from our office can take over the conversation. The assistant is a scheduling and information tool. It is not a licensed contractor, does not replace a roof inspection, and does not give legal, insurance, or engineering advice. Phone calls to (407) 917-4049 may also be answered by the same kind of scheduling assistant; say “office” if you want a person during office hours.
Online booking calendarOur /book page embeds the same inspection calendar. Details you enter there (name, contact information, property, and the time you pick) are used to hold that inspection slot and to reach you about it.
LIVE SITE CHAT is not used to send text messages. SMS is sent only if you opt in through the optional checkboxes on the estimate form, as described in Section 08.
03How We Use Your Information
We use the information collected from visitors strictly to deliver services and enhance your experience. Specifically, we use your information to:
Respond to inquiries and provide accurate roofing estimates or project proposals.Answer questions and book inspections through LIVE SITE CHAT, our AI scheduling assistant, and the online booking calendar.Communicate project updates, estimate details, or answers to your direct questions via phone, email, or SMS.Improve our website performance, layout, and user experience.
We do not sell, rent, trade, or share your personal information with third parties for their own marketing purposes.
Text message consent is handled separately and held to a stricter standard. If you opt in to receive text messages from Hogan Roofing, that consent and your mobile number are never sold, rented, traded, or shared with third parties or affiliates for any purpose, including their own marketing. The only exception is the messaging provider that delivers texts on our behalf, which may process your number solely to send the messages you asked for. Transactional consent, covering scheduling and estimate updates, and marketing consent, covering promotional offers, are recorded independently, and you may opt out of either at any time by replying STOP to any text or contacting us directly. Neither is required to request an estimate, and consent is not a condition of purchase.
04Cookies and Tracking Technologies
Like most modern websites, we use cookies and similar tracking performance technologies. Cookies help us understand how users interact with our Site, enabling us to improve functionality, monitor load speeds, and optimize content.
Essential cookiesRequired for the basic operation and security of our Site.
Performance & analytics cookiesHelp us understand how visitors navigate our pages so we can make improvements.
You can disable cookies at any time through your individual browser settings, though doing so may affect certain interactive site features.
05Third-Party Service Providers
We work with trusted third-party technology partners to host our website, maintain secure server environments, operate LIVE SITE CHAT and Conversation AI, host the inspection booking calendar, and process customer communications including optional SMS. These providers have access to your submitted details strictly to perform authorized business functions on our behalf and are contractually obligated to keep your information secure and confidential.
06Data Security
Hogan Roofing is committed to keeping your personal data secure. We utilize industry-standard security protocols, SSL encryption, and secure server environments to safeguard your details against unauthorized access, loss, or alteration. While no digital transmission over the internet is guaranteed 100% immune, we take every reasonable precaution to protect your data.
07Your Rights and Opting Out
If you ever wish to stop receiving email or SMS updates from us, you may opt out at any time by following the unsubscribe instructions in our communications or by contacting us directly. You also have the right to request access to, updates to, or deletion of the personal contact details stored in our records.
08Mobile Information and Text Message Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Text message consent is collected only through the optional consent checkboxes on the final step of our estimate form. Both boxes are unchecked by default, neither is required to submit the form, and consent is not a condition of purchase. LIVE SITE CHAT, the AI scheduling assistant, and the booking calendar do not collect SMS consent and are not used to send marketing or transactional texts. Transactional consent, covering inspection scheduling, appointment reminders and estimate updates, is recorded separately from marketing consent, covering seasonal offers and free inspection reminders. Each opt-in is stored with its own timestamp alongside the exact language shown to you at the time.
Message frequency may vary, and message and data rates may apply. You may withdraw either consent at any time by replying STOP to any message, or reply HELP for assistance. You may also contact us at (407) 917-4049 or office@hoganroofs.com to be removed. Full program terms, including supported carriers and carrier liability, appear in Section 20 of our Terms and Conditions.
09Children's Privacy
Our Site and roofing services are intended for property owners and legal adults. We do not knowingly collect or request personal information from children under the age of 13.
10Changes to This Privacy Policy
Hogan Roofing reserves the right to update this Privacy Policy as our technology or legal requirements evolve. Any changes will be published directly on this page. Continued use of the Site signifies acceptance of the updated policy.
11Contact Us
If you have questions regarding this Privacy Policy or how your estimate form, chat, booking, or SMS data is handled, please reach out to us directly:
